FAQ

Below are the most frequently asked questions , if your question isn't answered below please contact us via the contact form and we will get back to you as soon as we can.

 

Q. HOW LONG UNTIL DISPATCH / SHIPPING

A. If the order is placed before our 1pm dispatch we will send this out same day from our Kurnell warehouse, if there is any issues with your order we will get in touch with you ASAP

General shipping times I have put below, please note this is just an estimate and delays can happen.

NSW Metro - 1-3 Business days   |   NSW Rural - 3-5 Business days

ACT -2-4 Business days

QLD Metro - 2-4 Business days   |   QLD Rural - 4-8 Business days

VIC Metro - 2-4 Business days   |   VIC Rural - 3-7 Business days

TAS - 4-7 Business days   |   SA - 3-7 Business Days

NT - 5-10 Business Days   |   WA - 3-7 Business Days

 

Q. CUSTOM ORDER / SPLICE NEEDED

A. We understand each job/need is different and splices/ lengths are needed that are different to what is listed.

Thats not an issue get in touch via our contact page and let us know what is needed and we will send back a quote & lead time

 

Q. CAN I SEE THE ROPE BEFORE BUYING IT?

A. Majority of our stock is kept at our Kurnell warehouse and you can see the rope yourself to ensure it is exactly what you need before buying it.

 

Q. NEED A PRODUCT URGENTLY

A. If you are stuck needing a a rope urgently you can select express shipping at checkout, with an estimated lead time of next day delivery to most metro cities this is a great option to get you out of a pinch

If you need a same day courier for a Sydney delivery please contact us and we can arrange pricing so you can get the order same day

 

Q. NOT SURE OF THE RIGHT ROPE/PRODUCT TO USE?

A. Let us know what use you are needing the rope or product for and we will give you our expertise, from marine, industrial, cutting etc get in touch and we will help you out.